Algemene voorwaarden

TERMS OF SERVICE / GENERAL TERMS AND CONDITIONS

Last updated: 22 September 2026

1. Identity of the Company

This website and the products and services offered through it are provided by:

Felicity Cars
Zuid Oostsingel 23
4611 BB Bergen op Zoom
The Netherlands

Trading name: Felicityparts

Email: info@felicity-parts.nl
Phone / WhatsApp: +31 6 87107385
Website: www.felicity-parts.nl www.felicity-parts.nl

Felicityparts is part of Felicity Cars and does not constitute a separate legal entity.

In these Terms, Felicity Cars and Felicityparts are collectively referred to as “Felicityparts”, “we”, “us” or “our”.

2. Applicability

These Terms of Service / General Terms and Conditions apply to the use of our website, quotations, orders, sales, deliveries, and other services provided by Felicityparts.

By using our website or placing an order with us, you agree to these Terms.

Additional terms may apply to specific products, offers, or services. Where additional terms apply, these will be communicated to the customer in advance.

3. Products

Felicityparts specializes in used automotive parts.

The parts offered may originate from used vehicles and may therefore show signs of use, cosmetic imperfections, discoloration, minor damage, or other characteristics associated with used parts.

Images on the website are provided for illustrative purposes. The actual part delivered may differ slightly from the image in terms of appearance, colour, packaging, or configuration.

With used parts, it cannot always be guaranteed that a part is in the same cosmetic condition as a new part.

4. Compatibility Check

The customer is responsible for providing accurate vehicle information.

In order to verify the compatibility of a part, we may request information such as:

• Registration number
• Chassis number/VIN
• OEM/part number
• Vehicle type
• Model year
• Engine code
• Transmission code

An order may only be finally confirmed after the required information has been checked, where this is necessary for the relevant part.

If the customer provides incorrect or incomplete vehicle information, this may affect the suitability of the part supplied.

5. Prices and Quotations

All prices are stated in the currency indicated on the website or quotation.

Where applicable, it will be clearly stated whether prices include or exclude VAT.

A quotation is valid for the period stated in the quotation. If no validity period is specified, the quotation may be amended until it has been confirmed by us.

An agreement is concluded when the order has been confirmed by us or when we have confirmed the delivery of the relevant part.

6. Payment

An order may need to be paid for in advance before we order, prepare, or ship the part.

We may offer various payment methods. The available payment methods will be indicated during the ordering process or in the quotation.

If payment is not received on time, we may suspend the order until payment has been received.

7. Delivery

We deliver through carriers, courier services, and other logistics partners.

Unless expressly agreed otherwise, stated delivery times are indicative.

For international shipments, delivery times may be affected by, among other things:

• Transportation
• Customs procedures
• Import procedures
• Delays by carriers
• Weather conditions
• Public holidays
• Availability of transportation

For parts imported from abroad, a longer delivery time may apply. If a specific delivery time has been agreed in advance, this will be stated in the quotation or order confirmation.

8. Shipping Costs

Shipping costs will be communicated to the customer in advance where they are not included in the product price.

For returns, the cost of returning the part will generally be borne by the customer, to the extent permitted by law.

9. Used Parts

Our parts are primarily used parts.

Customers should take into account that used parts may not have the same condition or expected lifespan as new parts.

Parts may show signs of previous use.

We recommend that customers check whether the part is suitable for their vehicle before installation and, where necessary, have the part inspected or installed by a qualified professional.

10. Warranty and Exchange

Felicityparts may offer an exchange warranty for certain products.

The exact duration and conditions of the warranty will be specified for each product or order.

In principle, our warranty is intended to provide a replacement of the relevant part with an equivalent part where the part is demonstrably non-functional within the agreed warranty period and the warranty conditions have been met.

The warranty does not automatically entitle the customer to a refund where a replacement part is available.

If we are no longer able to supply the same part or an equivalent replacement part, the amount paid for the relevant part will be refunded to the extent required by applicable law.

11. Engines and Mechanical Parts

Additional warranty conditions may apply to used engines and other mechanical parts.

For used engines, any exchange warranty applies only to the part or functionality for which the warranty has expressly been provided.

Unless otherwise agreed in writing, wear-and-tear parts, accessories, and components that are not part of the warranted component are not automatically covered by the warranty.

For example:

• Sensors
• Electrical components
• Wiring harnesses
• Injectors
• Turbochargers
• Fuel systems
• Cooling systems
• Clutches
• Timing components
• Drive belts
• Hoses
• Gaskets
• Other wear-and-tear or auxiliary components

If different warranty conditions apply to a specific product, the conditions stated with that product or in the order confirmation shall apply, to the extent permitted by law.

12. Installation and Fitting

The customer is responsible for the correct installation and fitting of the supplied part.

We recommend having parts installed by a qualified and experienced mechanic.

A warranty claim may be rejected where damage or a defect has been caused by, for example:

• Incorrect installation
• Improper fitting
• Misuse
• Lack of maintenance
• Overheating
• Insufficient lubrication
• Incorrect fluids
• Alterations or modifications
• Use of the part in a vehicle for which it was not intended

This does not affect any statutory rights of consumers.

13. Returns and Cancellations

For consumer purchases, the statutory consumer rights applicable to the transaction shall apply.

Where a statutory exception to the right of withdrawal applies, this will be clearly communicated to the customer before the agreement is concluded.

Additional terms may apply to parts that are specially ordered, imported, or assembled for the customer.

A return without a valid statutory or contractual basis may be refused.

Where a return is permitted under these Terms or applicable law, the part must be returned in the agreed condition.

The customer must contact us in advance to arrange a return.

14. Return Costs

Where the customer is responsible for the return, the customer shall bear the cost of returning the part.

Where we are responsible for the return costs under applicable law, these costs will not be charged to the customer.

15. Damage During Transport

The customer must inspect the delivered part as soon as possible after receipt.

Any visible transport damage must be reported to us as soon as possible and, where applicable, to the carrier.

We may request photographs of the packaging, the part, and the transport damage in order to assess the damage claim.

16. Warranty Claims

A warranty or service claim can be submitted via:

info@felicitycars.nl

Where possible, please include:

• Name
• Order number
• Invoice number
• Part concerned
• Vehicle information
• Description of the problem
• Photographs and/or video where relevant

We will assess the claim and may request additional information or an inspection.

The customer may not have a part destroyed, dismantled, or disposed of without prior approval where this is necessary to assess a warranty claim.

17. Liability

We are not liable for damage resulting from improper use, incorrect installation, modifications to the part, or use contrary to instructions or applicable regulations.

Our liability is always limited to the extent permitted by law.

Nothing in these Terms limits statutory consumer rights or our liability where such a limitation is not permitted by law.

18. Force Majeure

We are not liable for delays or failure to perform an agreement where this results from circumstances beyond our reasonable control.

Such circumstances may include, for example:

• Transportation problems
• Customs issues
• Import or export restrictions
• Natural disasters
• War
• Strikes
• Technical or operational disruptions
• Problems with suppliers
• Government measures
• Other circumstances that could not reasonably have been prevented by us

19. Intellectual Property

All texts, photographs, logos, images, designs, and other content on our website are the property of Felicity Cars, Felicityparts, or the respective rights holder, unless otherwise stated.

It is not permitted to copy, distribute, publish, or commercially use this content without our prior written permission.

20. Website Use

We aim to keep the information on our website as current and accurate as reasonably possible.

We may modify products, prices, images, texts, and other information on the website without prior notice.

We cannot guarantee that the website will always be available or completely free from errors.

21. Privacy

The processing of personal data is governed by our Privacy Policy.

Our Privacy Policy is available on our website.

22. Applicable Law

Agreements with Felicity Cars / Felicityparts are governed by the law applicable under the relevant statutory rules.

For consumers, this provision does not deprive them of the protection afforded to them by mandatory consumer protection laws.

23. Disputes

We will first attempt to resolve any complaints or disputes directly with the customer.

If a dispute cannot be resolved amicably, it may be submitted to the competent authority or court in accordance with applicable law.

24. Changes to These Terms

We may amend these Terms of Service / General Terms and Conditions from time to time.

The most recent version will be published on our website.

For agreements that have already been concluded, the Terms applicable at the time the agreement was concluded will remain applicable, unless otherwise required by law.

25. Contact

For questions regarding these Terms, please contact us:

Felicity Cars – Felicityparts
Zuid Oostsingel 23
4611 BB Bergen op Zoom
The Netherlands

Email: info@felicity-parts.nl
Phone / WhatsApp: +31 6 87107385
Website: www.felicity-parts.nl www.felicitycars.nl

Felicityparts is part of Felicity Cars.